FANDOM


2-1-1 San Francisco
Address 211 (San Francisco callers)
Phone 415-808-4357(HELP) (main line) , 1-800-273-6222 (main line) ,415-808-4444 (Spanish) , 415-808-7339 (Cantonese, Mandarin)
Email
Website
Contact(s)
Hours
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Summary

211 (San Francisco callers)

415-808-4357(HELP) (main line)

1-800-273-6222 (main line)

415-808-4444 (Spanish)

415-808-7339 (Cantonese, Mandarin)

211 initially will not be accessible from cell phones (may change in future) 2-1-1 San Francisco is a toll-free, confidential 24 hour, multilingual service that provides Information and Referral (I&R) to health and human services in San Francisco County. HELPLINK staff provides four basic services: 1. Assess each caller's needs, cultural and language requirements, geographic location and eligibility for programs and services, 2. Provide referrals to agencies for the caller to contact from the HELPLINK Resource Database, which is the "backbone" of the 211 service, 3. Track, follow up and analyze calls and caller demographics, 4. If necessary, assist callers in event of language or other barriers.

2-1-1 San Francisco Provides callers with information about and referrals to human services for every day needs and in times of crisis.

This includes the following: Basic Human Needs: food, clothing, shelter, rent assistance, utility assistance. Physical and Mental Health Resources: medical information lines, crisis intervention services, support groups, counseling, drug and alcohol programs, community clinics, Medi-Cal and Medicare, maternal health, children's health insurance programs. Employment Services: job search assistance, unemployment benefits, financial assistance, job training and placement, education programs, vocational skills assessment. Support for Seniors and Persons with Disabilities: independent living skills workshops and adapted devices, home health care, adult day care, congregate site and home delivered meals, respite care, transportation, and homemaker services. Support for Children, Youth, and Families: quality childcare, homework assistance and after school programs, Head Start, family resource centers, summer camps and recreation programs, mentoring, tutoring, protective services. Volunteer Opportunities and Donations: local volunteer centers, donation drop-off and pick-up services, distribution of donated goods, thrift stores.

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