2013-2014 HAP Manual UpdatesEdit

The 2013-2014 HAP Manual has many changes that are not currently part of The question is whether the wiki or the manual contains the most up to date information. The most efficient way to ensure the wiki has the best information is to add the 2013-2014 HAP Manual text into its respective wiki agency page under a new section “2013-2014 HAP Manual Updates”. It will then be up to future wiki users to determine whether and how to update the agency page with the new information.

Internal Revenue Service (IRS) - CC

IRS tax information for your constituents: Tax help online or by phone. Convenient self service options are available through the IRS at or by calling one of the IRS toll free telephone numbers at:

Form and publications:800-829-3676 TeleTax (recorded tax info) 800-829-4477 Where’s my refund online:’s my refund Tax Help line for individual: 800-829-1040

Go to and click on “1040 Central” to find information to help file federal tax returns. Get forms, publications, information and answers to frequently asked questions, too.

IRS Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) Free tax return preparation programs available in most communities. Volunteers help prepare basic tax returns for individuals who have low or limited income. Some sites offer electronic filing without charge: Call 800-829-1040 to find the nearest VITA or TCE sites or call AARP at 888-AARP-NOW (888-227-7669) for the nearest sites. The IRS offers a Spanish language Web site at Assistance is also available on the toll free phone lines.

Taxpayer Advocate Service An independent organization within the IRS, headed by the National Taxpayer Advocate, which helps individual and business taxpayers resolve problems with the IRS by: Ensuring taxpayer problems that are not resolved through normal IRS channels are promptly and impartially handled; Assisting taxpayers who are facing hardships; Identifying issues that compromise taxpayer rights, increase taxpayer burden or create problems; and Bringing these issues to the attention of IRS management.

Nationally: 1-877-777-4778 In San Francisco: 450 Golden Gate Ave. San Francisco, CA 94102 Hours: M-F 8:30-4:30 (415) 553-8990

Chinese Newcomers Service Center 777 Stockton St, # 104, 94108 415-421-2111 415-421-2323 (Fax) M–F: 9 a.m.–12 p.m., 1 p.m.–5 p.m.

Facilitates the adjustment process of Chinese immigrants and refugees: bilingual information and referral, adjustment counseling, translation and interpretation, emergency contact, cultural education, job orientation, placement and training, immigration (adjustment of status, family visas and community information) and forms assistance, English as a Second Language (ESL) classes, citizenship classes, small business seminars, volunteer income tax assistance, Low Income Tax Clinic, consumer education and educational seminars, independent living consultation and Victim and Witness Assistance. Cantonese/Mandarin. Wheelchair accessible.

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