San Francisco Department of Human Services - County Adult Assistance Programs (CAAP)
Address 1235 Mission St., Bt. 8th and 9th Sts. (P.O. Box 7988, 94120) - (CAAP)
Phone 1 (415) 558-1000 (CAAP)
Hours M-F: 8am - 12pm; 1pm - 5pm
Summary See article

1235 Mission St., Bt. 8th and 9th Sts. (P.O. Box 7988, 94120) - (CAAP)

1440 Harrison, Bt. 10th and 11th Sts. (P.O. Box 7988, 94120)-(Medi-Cal)

1 (415) 558-1000 (CAAP)

M-F: 8am - 12pm; 1pm - 5pm

Under (CAAP), there are four separate, independent programs to better meet the needs of adult residents of San Francisco. These four programs are PAES(Personal Assisted Employment Services),CALM (Cash Assistance Linked to Medi-Cal), SSIP (Supplemental Security Income Pending), and GA (General Assistance). Earned Income and Asset Disregard, Good Cause and Fair Hearing rights apply within all four programs. Participants in any CAAP may request an Expedited Program Change to another County Adult Assistance Program for which they are also eligible once every 12 consecutive months. Individuals who are receiving SSI are not eligible to CAAP. Individuals with minor children living in the home are not eligible to CAAP and must apply for CalWORKs or County Family Relief. All clients who are discontinued for non-compliance with the PAES Program will not be eligible to receive PAES for 60 or 90 days, and GA for 30 days after the effective date of discontinuance. GA clients who are discontinued for fraud are ineligible to apply for CAAP for the duration of the fraud sanction. PAES and SSIP clients who are discontinued for fraud are ineligible for PAES/SSIP for the duration of the fraud sanction.

Individuals qualifying for PAES, SSIP or GA are enrolled in the appropriate program at the end of the application process for CAAP at 1235 Mission Street. CALM applications are taken at the Medi-Cal Office at 1440 Harrison Street, between 10th and 11th Sts.

CAAP benefits are issued once a month (on the first of the month). Money management is important to ensure essential expenses (such as housing, utilities and necessary bills) are paid first.

1235 Mission St

1235 Mission Street

1235 Mission Street side entrance

1235 Mission Street side entrance where one normally enters to apply for assistance the very first time

PAES (Personal Assisted Employment Services)Edit

1 (415) 558-1000 The Personal Assisted Employment Services (PAES) Program provides employable adults with the education, training, and supportive services necessary to gain lasting employment and become self-sufficient. Individuals with a verified disabling condition that is expected to last less than 12 consecutive months in duration are also eligible for PAES; however, they are exempt from participation in employment-related activities and services until such time as their temporary disabling condition has improved. PAES participants may also be exempted from employment-related activities on the basis of age.

The monthly maximum benefit package for a single individual participating in PAES is valued up to $473. For a homeless individual, the benefit package may include housing, shelter, food, utilities and a cash benefit.

PAES applicants must have lived in San Francisco for 30 continuous days prior to the time of application. The introductory Appraisal Period begins when the participant signs a PAES Participant Agreement. Work Experience activities during the Appraisal Period are Group Employment Preparation sessions, and a number of Work Assignment hours (depending on the grant amount) or an acceptable, qualifying substitute (employment, approved Vocational Training, ESL, G.E.D. preparation, Job Search because of a medical restriction, etc.). Participants may be excused from GEP if they are engaged in an approved activity and there is either a verified conflict in schedule or the other activity requires more than 16 ½ hours per week. All PAES participants performing employment-related activities receive a monthly Muni Fast Pass or tokens.

Individuals who have successfully completed the Appraisal Period may begin working with an Employment Specialist to develop an Employment Plan. The Work Assignment (or qualifying substitute) continues until the Plan is signed. The individualized, mutually agreed-upon Employment Plan may include: Job training and career counseling, Supervised Job Search, G.E.D. preparation & Vocational English as a Second Language (VESL) classes, Vocational Training courses and Vocational Rehabilitation, Skill-building workshops for those able to work in a supported setting, Various Employment Projects, combining temporary paid employment with job-seeking services, Substance abuse and mental health treatment.

Supportive services available to PAES participants in Employment Plans include vocational assessment, substance abuse and mental health counselors on-site, vocational rehabilitation counseling, ancillary expenses for clothing, tools, supplies, etc., and Muni Fast Passes or tokens. PAES employment services are limited to 27 months, with a possible extension of 6 months, if such additional services are likely to lead to employment. The PAES stipend may continue beyond that time for individuals who fail to find employment through no fault of their own. There is a 60-day sanction for eligibility requirement-related failures and a 90-day sanction for Employment Plan-related failures. Participants may grieve at any stage in the Employment Plan process.

Cash Assistance Linked to Medi-Cal (CALM)Edit

1 (415) 558-1978 CALM is for individuals who are receiving Medi-Cal benefits because they are either aged or disabled, but do not currently qualify for SSI, and their spouses. The monthly maximum benefit package for a single individual participating in CALM is valued up to $473. For a homeless individual, the benefit package may include housing, shelter, food, utilities and a cash benefit. There are no Sanction penalties for non-cooperation (except for fraud). One worker at 1440 Harrison Street provides both Medi-Cal benefits and cash assistance; CalFresh workers are also available at the same location.

Supplemental Security Income Pending (SSIP)Edit

1 (415) 558-1000 SSIP is for individuals who have medical verification that they have a disability which either has lasted, or is likely to last, at least 12 consecutive months. The monthly maximum benefit package for a single individual participating in SSIP is valued up to $473. For a homeless individual, the benefit package may include housing, shelter, food, utilities and a cash benefit. Muni tokens for verified medical appointments are also provided. There are no Sanction penalties for non-cooperation (except for fraud).

General Assistance (GA)Edit

1 (415) 558-1000 General Assistance (GA) remains the County safety net program for indigent adults. It is designed for individuals who do not qualify for CALM and SSIP, and who either do not choose to participate in PAES or are not eligible to receive PAES. The monthly maximum benefit package for a single individual participating in GA is valued up to $383. For a homeless individual, the benefit package may include housing, shelter, food, utilities and a cash benefit. In exchange for the GA benefit package, able-bodied GA recipients are expected to perform a number of Workfare hours (depending on the grant amount) or an acceptable substitute. GA recipients performing Workfare receive a monthly Muni Fast Pass or tokens. Program requirement failures without Good Cause may result in a 30-day sanction.


Eligibility for each of the County Adult Assistance programs varies slightly, but you must meet the following criteria to qualify for any type of CAAP benefits: • Be a resident in San Francisco (living in San Francisco with the intent to reside in San Francisco at least 15 days, 30 days for PAES) • Be at least 18 years-old • Be a U.S. citizen or have legal status in the United States • Your total monthly net non-exempt income and assets, including money in cash and bank accounts, must be less than $373 (or $468 if you would receive SSIP or PAES) • You cannot own a motor vehicle with a value of $4,650 or more • The amount of rent you pay cannot exceed the grant amount • If you live with your husband/wife or domestic partner, you must both apply, unless he/she receives SSI • Non-U.S. citizens must prove legal status in the U.S., unless you have a terminal illness with a verified life expectancy of 6 months or less • You may own your home provided that your average monthly housing expense does not exceed your available income and/or assets, including the maximum monthly benefit amount.hajaja

If you have any questions regarding your eligibility, you can speak to an advocate at:

Bay Area Legal Aid (BayLegal) The Legal Advice Line at 1 (800) 551-5554 Monday & Thursday 9:30 am – 3:00 pm Tuesday & Wednesday 9:30 am – 1:00 pm If you cannot get through to someone on the legal advice line, then you can contact the SF office at: 1 (415) 982-1300 1035 Market Street, 6th Floor, San Francisco, CA 94103


During the P.E. period, you will be expected to provide the necessary documentation for the CAAP worker to verify your eligibility to one of the County Adult Assistance Programs and to comply with other Program requirements, which the CAAP worker will discuss with you.

If you are homeless, you will be offered shelter reservation at an HSA shelter during the P.E. period. If you have housing, and are facing eviction, you may be eligible for direct rent payment to your landlord. This payment must meet CAAP rent standards, and will be issued during the Presumptive Eligibility period only. You must notify the CAAP Intake worker for further information.

What If I am Denied?Edit

If you do not agree with the denial, you may request for a Fair Hearing. The request must be made no later than the seventh calendar day after the date the Notice of Action was hand-issued to you or the tenth calendar day after the Notice of Action was mailed to you. To request for a Fair Hearing, you should call 1(415) 558-1177 immediately or contact the Bay Area Legal Aid for more information.


All clients must present permanent photo ID as a condition of CAAP eligibility. For one-time only and without cost to the client, CAAP will assist clients obtain their birth certificates and California photo identifications. CAAP will give the client his/her original birth certificate at the time of application for DMV ID, along with a check for DMV. If the client is not going through the CAAP process of applying for DMV ID, CAAP will keep the birth certificate for safekeeping.

Above info updated as of 10/4/16

San Francisco Government
Mayor's Office: Office of Housing | Office of Neighborhood Services | Office on Disability
Human Services Agency: HSA Main Page | Adult Protective Services | CalWORKs | CAPI Cash Assistance Program for Immigrants

Child Protective Services | CAAP County Adult Assistance Programs | Food Stamps | In Home Support Services
Medi-Cal | MPP Modified Payment Program | Public Benefit Programs

Public Health: Temporary Link / DPH search
Other: Temporary Link / Government Agencies Category

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